Intro

BCW is a highly successful outsourcing and credit management company founded in 1983. The business has enjoyed success in all aspects of credit management, debt recovery and back office outsourcing. A modern approach to credit management coupled with leading-edge technology meant that their services were soon in demand across all sectors, from financial services to utilities, telecommunications and mail order retail to the public sector.

Objectives

To implement a solution in this busy call centre environment that would remove the bottleneck caused by funneling high volumes of information and transactions for the employees through a small HR team. To enable individuals and managers to get faster information and improved control over relevant people-based data and processes. Put a system in place quickly at a time that the business was particularly busy and limited resource was available for the rollout.

Result

Implementing Octopus was so straightforward that the existing HR team could get Octopus up and running at a particularly busy time for the business. The people at Octopus provided excellent levels of service and made the whole process manageable for BCW allowing them to achieve the benefits quickly.

Individuals and managers efficiently now manage people management processes directly without relying on the HR team. HR information is available to managers and individuals across BCW’s business using Octopus. This results in time and cost savings across the business and for HR. People in HR are freed from administration to work on people management strategy and proactive people management, helping the organisation maintain its reputation as a great place to work.

"Working with the people at Octopus has made all the difference. We have been supported all the way through and know that we can rely on them if ever we need assistance" - Gillian Irvine, BCW Group plc.

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